We ensure training quality by providing different training methodologies – Online or Classroom (highly recommended). Programs are customization according to your business needs!

  • Build and monitor a customer journey infrastructure
  • Streamline and formulate processes
  • Reporting

  • Employee engagement and retention

  • Online reputation management
  • Revenue generation and cost

Hospitality Program

  • Customer service – How will it be a key differentiation and why ?
  • Building – A customer service mindset
  • Customer handling skills – Essentials of CHS like rapport building, icebreakers, objection handling and effective communication
  • Personal grooming and hygiene – Grooming, hygiene and attire
  • Operations
    • Set up and stream line SOP’s
    • Introduce performance management systems( Define KRA’s and important metrics)
    • Introduce and implement the ownership model and the escalations process.
    • Introduce and set up a VOC process/model
    • Reporting and Analysis
    • Employee engagement
  • Revenue Generation
    • Help identify newer ideas for revenue generation
    • Cost optimization and dual skilling
  • On Line Reputation Management
    • Introduction to online reviews and its impact to business
    • Root cause analysis

Acknowledge and Responding to customer feedback

Advanced Hospitality Program

  • Customer Effort
    •  What’s customer effort and it’s impact on service quality.
  • 6 Levels of Customer Service
    • 6 Level Principle
  • VOC Process in Depth
    • Effective RCA and bucketing of issues and their remedies.
  • Customer Reviews in depth.
    • How ratings are calculated / algorithms.

What can we help you Achieve?

Take a Bold Step

Lets get to work!